Refund Policy

1. How Payment Authorisation Works

When you purchase credits, your card is authorised immediately — the funds are reserved on your card but not yet collected. We then capture (charge) the payment within 3 days.

This approach gives you time to evaluate the Service before the charge becomes final, while allowing us to confirm that credits have been used responsibly.

2. The 3-Day Refund Window

You may request a full refund of a credit purchase within 3 days of the transaction date, subject to our approval.

Refund requests are reviewed on a case-by-case basis. We will approve a refund if:

• The request is received within 3 days of the original transaction.
• The credits purchased have not been consumed by completed jobs.
• There is no evidence of abuse or policy violation on the account.

If some credits have been used, we may offer a partial refund for the unused portion at our discretion.

Approved refunds are returned to your original payment method. Processing time depends on your card issuer but is typically 5 – 10 business days.

3. How to Request a Refund

To request a refund, email us at:

support@bytestudio.com.au

Please include the following in your email:

• The email address on your BookcastAI account.
• The date and amount of the transaction you wish to refund.
• A brief reason for your request.

We aim to respond to all refund requests within 1 business day. Requests received on weekends or public holidays will be processed the next business day.

4. After 3 Days

Once 3 days have passed from the transaction date, the payment is captured and no refund will be issued under any circumstances.

This policy exists because credits are a prepaid digital good that are consumed immediately on use. After the 3-day window has closed, any remaining credits on your account continue to be valid and never expire.

If you believe there has been an error or unauthorised charge on your account, please contact us at support@bytestudio.com.au regardless of timing and we will investigate.